mirror of
https://github.com/shaka-project/shaka-player.git
synced 2026-06-16 16:16:40 +03:00
Joey Parrish
2f7a5b6059
The FAQ file had to be moved into the tutorials folder to make this work for some reason. JSDoc did not want to take "../faq" as a name. Closes #865 Change-Id: I63ff5b181f494d72c04eaa054111d9fdc866064c
70 lines
3.3 KiB
Markdown
70 lines
3.3 KiB
Markdown
# Frequently Asked Questions
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**Q:** My live stream is buffering forever or doesn't play.
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**A:** Check your time-sync. In v1 we would adjust automatically to account for
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bad content. But now in v2, we don't. So this requires setting up clock sync
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for live streams. This can be done by adding a `<UTCTiming>` element to the
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manifest or by setting the `.manifest.dash.clockSyncUri`\[[1][clockSyncUri]\]
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configuration option. See [#386(comment)][386] for more info.
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**Q:** I am getting decoder errors or `VIDEO_ERROR` or error code 3016.
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**A:** This error is given to us when the browser can't play the content. This
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is out of our control and is usually caused by bad content. On Chrome you can
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check `chrome://media-internals` for more info (see [#489(comment)][489]).
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**Q:** I am getting `HTTP_ERROR` or error code 1002.
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**A:** The browser rejected the request. Look at the browser logs for more
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info. This is usually a [CORS][] error. This is usually a matter of the correct
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headers in the response. This can also happen with mixed-content restrictions.
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If the site is using `https:` then your manifest and segments must also.
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**Q:** I am getting `LICENSE_REQUEST_FAILED` or error code 6007.
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**A:** See `HTTP_ERROR`. If you are getting a bad HTTP status, the server
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rejected the request. Your proxy may require [wrapping][wrapping] the request
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or it may require [extra authentication][auth].
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**Q:** I am getting `INVALID_SERVER_CERTIFICATE` or error code 6004.
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**A:** You need to get the license certificate from your DRM provider. This is
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**not** the HTTPS certificate of the proxy or any files on your proxy. This
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should be the certificate of the license server given by your provider. The
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certificate can only be used for that license server, but can be used with
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different proxies so long as they use the same license server. For Widevine,
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the certificate should be binary, so avoid fetching the response as a string
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(e.g. with `responseText`).
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**Q:** I am getting `LICENSE_RESPONSE_REJECTED` or error code 6008.
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**A:** Check the DevTools network tab for the response. Verify that the
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response data looks correct. For Widevine, the response should be binary. If
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you see JSON, you will need to [unwrap the response][wrapping].
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**Q:** My HLS manifest doesn't load.
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**A:** If your HLS manifest describes MPEG2-TS content, the only browsers
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capable of playing it are Edge, Chromecast and Safari. You will get an
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`UNPLAYABLE_PERIOD` error on other browsers due to their lack of TS support.
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We also were not able to make it work on Safari yet due to a bug in their
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MediaSource implementation ([#743][743]).
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Please file a issue if your TS content isn't playing in Chromecast or Edge
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and your MP4 content - on any browser.
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[386]: https://github.com/google/shaka-player/issues/386#issuecomment-227898001
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[489]: https://github.com/google/shaka-player/issues/489#issuecomment-240466224
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[auth]: https://shaka-player-demo.appspot.com/docs/api/tutorial-license-server-auth.html
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[clockSyncUri]: https://shaka-player-demo.appspot.com/docs/api/shakaExtern.html#DashManifestConfiguration
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[CORS]: https://developer.mozilla.org/en-US/docs/Web/HTTP/Access_control_CORS
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[wrapping]: https://shaka-player-demo.appspot.com/docs/api/tutorial-license-wrapping.html
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[743]: https://github.com/google/shaka-player/issues/743
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